For BurntChips, protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.
Personal data and the provision of services
When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address, contact data and bank details.
Contract and invoicing data
Prior to sign up
On the BurntChips web pages we offer prospective and actual customers practical tools and services, for example, to check how easy it is to locate your website or company on the Internet. The tool needs only some basic address data. For the best results and continuous improvement of our services, your entries are recorded anonymously.
Upon ordering our products, we ask for data we need to provide the services. Your data is stored securely on our systems and you are able to access and change your data in our control panel. Information on how you access the control panel will usually be sent by email or alternatively by post.
In order to provide you with transparent billing, it is necessary to temporarily store certain usage data. Examples include your configurations of our Cloud-Server or performance of our Webhosting products, if those are the basis for billing. Whether your product usage data is recorded, will be in the respective product chapter in this privacy notice.
Usage and content data
We aim to provide quality and reliability but on occasion, issues may arise. In order to react quickly, it may be necessary to temporarily record usage and traffic data to provide to our Support staff. We do this to ensure we fulfil our obligations to you and to design products and services aligned to your needs
We offer certain products, for example, online storage or email accounts, where personal files may be stored. These files are automatically encrypted and may only be viewed by individuals with access rights. In order to protect your data and for maintenance purposes, we create and file encrypted backups. The file contents of these backups cannot be decrypted or viewed by us.
Usage of your data
The usage of your personal data
Some of your personal data we need for processing your order and for providing customer focused services.
Data processing upon receiving your order
Our commitment to you is to provide value for money top quality products and services. In order to ensure smooth and trouble-free order processes, your order is thoroughly vetted before confirming your contract.
Contract and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.
In order to fully capture the benefits of our products, we send you tips, tricks and useful complementing product solutions by email and control panel. We may also inform you about interesting new products via telephone, provided that you have consented to receive such information. If you wish to stop receiving information of this kind, you can always revoke your consent in the control panel.
Usage data as part of our services and products
Certain data is recorded during the use of our products and services to enable us to identify issues with our products and to continuously improve our products and services. We implement a range of technological and organisational measures to protect your privacy and ensure the safety of your personal data.
Personal data managed by you
Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers.
In this scenario, it is our customers who stipulate the process for collecting their customer’s data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data.
In accordance with our Privacy Notice, it is our customers who are responsible for managing the security of their customers’ data which they upload onto our platforms. Customers are responsible for encrypting data that is uploaded to our network and ensuring access to our platforms are secure.
Our relationship is with our customers directly and there is no agreement in place between us and our customers’ customers.
We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. Therefore, any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.
In order to offer you the best possible products and services, we do need your support. Therefore, we send out surveys to our customers from time to time via email or provide them on our websites. Participation in these surveys is optional and you may revoke your consent to receiving opinion polls from us after the first email.
Improving our products and services
We have a legitimate interest to analyse the data we collect to improve our products and services. We use a variety of methods and tools to do this. As described in this policy, we collect data that relates to you; your usage of our products and services; and your interactions with us, for example when we send you correspondence, you contact our Customer Care department, or complete a survey. We also collect public data and data from third-parties to better understand our customers‘ needs. We protect your privacy through a range of technical and organisational measures tailored to each situation and respect your choices about how we use your data.